Terms and Conditions
Please read and understand the following terms and conditions:
The following terms and conditions apply to all Diving and Travel organised by Cebu Neptune Diving Adventure, Inc. (a Philippine corporation, herein after referred to us “Neptune Diving Adventure”) Whereas, Neptune Diving Adventure is in the business of selling diving courses, dive trips and excursions such as dive safaris and liveaboards, selling, renting and servicing scuba diving related equipment, operator and owner of the website: Neptune Diving Adventure. For this purpose, the term “Diving and Travel” shall include any combination of international or domestic flights from your point of origin to your final destination, and include all hotels, resorts, accommodations, diving courses, dive trips and excursions such as dive safaris and liveaboards, other excursions and tours, transfers, rentals, etc., that have been organised on your behalf by Neptune Diving Adventure.
If your booking includes Flights or Accommodations or other service, provided by someone other than Neptune Diving Adventure or its appointed agents, whether Neptune Diving Adventure has acted as the agent or not, then your contract shall be subject to the conditions set forth in the applicable Philippines Travel and Tour Operator’s policies, or in the case of an Airline, the airline’s applicable booking conditions. These conditions do not affect your statutory rights. Any arrangements which you make while on your Vacation and which are not made through Neptune Diving Adventure are ones for which we have no responsibility or liability.
Making a Booking
When you make a booking with us, you undertake that you have the authority to accept and do accept these booking conditions on behalf of yourself and your party. A contract will exist upon our accepting any monies from you towards the booking or upon the issue of our confirmation, voucher or itinerary, whichever is the earlier. These conditions in conjunction with the information set out in our published information from the entire agreement between yourself and Neptune Diving Adventure. When you make a booking with Neptune Diving Adventure and we accept it, the total cost of the Philippine Travel Package becomes due and payable immediately, unless we have agreed in writing that you may pay an initial deposit. In any event, the full amount of your Philippine Travel Package must be credited to Neptune Diving Adventure a minimum of 10 working days BEFORE your scheduled departure.
Prices are fixed at the time of booking and generally will not be subject to any surcharges, unless otherwise stated. The only exception will be an increase in our costs arising as the result of any government action including but not limited to, new or increased taxes such as VAT. When a surcharge is payable an administration charge of €5.00 per person, together with an amount to cover travel agents commission (if applicable) will be added. If this means that you have to pay more than 20% of the original booking price you will be entitled to a full refund of all monies paid in respect of your booking, except an amendment charge. Should you decide to cancel because of this then you must exercise your right to do so within fourteen (14) working days from the date we advised you of the amount due.
We reserve the right to change our prices at any time before you book including any special rates that we may offer from time to time, which may not be the same as those published on this website. Please note that ALL RATES are determined based on the actual time of travel, and NOT the booking date. In some cases, posted rates may expire or become invalid after the booking date and before the actual date of travel. In this case, we will confirm and charge the new rate that will be in effect at the time of travel. (see VALID FROM DATES below room rates, to confirm validity)
Payments of balance to Neptune Diving Adventure
We accept the following methods of payment for paying balances, drinks, extra dives, land activities etc :
Cash – We accept most major currencies such as US$ and € as well as Peso. This is the cheapest payment option. To give you peace of mind, we have a safe to lock away cash as well as other valuables if required whilst you are here.
US$ cash notes – US$ currency must be new print clean, crisp with no folds or marks.
Credit cards – Visa & MasterCard.
Credit Card Warning – Please let your card issuer know that you are traveling and will be using your card in the Philippines.We have had guests in the past whose cards did not work because their card issuer has blocked their cards from abroad for security reasons.
Traveller’s Cheques – We do NOT accept this form of payment.
Bank Deposits, Online Payments or Deposit via PAYPAL Payments
Signup for a free PayPal account and add your credit card – Visa Card, Master Card, American Express and JCB Card.
If you already have a PayPal Account, follow this link to make your payment with PayPal.! Receipt of Payment
Upon receipt of payment, you will receive the following, (1) an Neptune Diving Adventure Voucher, (2) a detailed trip itinerary, and (3) Airline tickets (as required).
Changes by You
If you wish to change your booking with Neptune Diving Adventure in any way and we can accept the change, we reserve the right to charge €5.00 or more per person, per amendment provided that your instructions are provided in writing, and are received at least 30 days prior to your scheduled departure. Thereafter, except as provided by applicable law, cancellation charges as specified in Condition 7 below, shall apply.
If You Cancel your Booking
You or any member of your party may cancel all or part of your Travel at any time, proved that the cancellation is made in writing to us by the person who made the original booking. You will receive a refund of the amount paid (excluding any amendment charge) less the cancellation fees specified below.
Period before Scheduled Departure Date that Notice of Cancellation is Received
Cancellation Charge as % of Booking Price
46 days or more | None
31 – 45 days | 25%
15 – 30 days | 50%
Less than 15 days | 100% (no refund)!
Special note: If your Philippine Travel Package includes international or domestic air tickets and Neptune Diving Adventure acts as an agent for the airline or flight consolidator then the airline or flight consolidators’ cancellation or amendment charges plus any incidental charges shall apply.
If We Amend your Booking
In the event that changes may become necessary, we reserve the right to make at any time. Most of these changes are minor and we will advise you at the earliest possible date. Flight times and carriers set out in publicity material are subject to change and all details given to you are for guidance only.
Confirmed dates will be as shown on your itinerary and air tickets. Should a material change become necessary, we will inform you as soon as reasonably possible. You may decide whether or not to accept the change, however you must accept or reject the proposed change in writing within 48 hours of notification, otherwise we will assume that you have accepted the proposed change.
A material change is one made to your travel arrangements before departure, involving change of departure or arrival airport (other than between airports within the same city airport system) outward or return flights being re-scheduled by more than 12 hours, or by substitution of accommodation originally booked with one of a lower grade. If we alter the airline, aircraft type operating your flight or routing, this is not considered a material change and we will be under no obligation to notify you of such change in advance.
If you do not wish to accept a material change, we will give you a full refund and in addition, whether or not you accept a material change prior to departure, we will also give you compensation for your inconvenience based on the following:
Period before Scheduled Departure Date within which a material change is notified
Compensation payable to you or your travel agent, per person
30 days or more | € 0
5 days to 29 days | €10
4 days or less | €20
As we do not control the day-to-day management of your accommodations, it is possible that we may be advised that the reserved accommodation may not be suitable or available upon your arrival. If this happens, we will aim to provide accommodation of at least the same standard, in the same geographic area. If only accommodation of a lower standard is available, then we will refund the difference of the advertised price between the accommodation booked and that available together with compensation of €10.00 per person for your inconvenience.
Important Notice: We are not responsible for changes which arise as a result of events outside of our control, such as technical or maintenance problems with transportation, changes imposed by re-scheduling or cancellation of flights by an airline, or main charter company, war or threat of war, civil strife, industrial disputes, natural disasters, bad weather or terrorist activity.
If We Cancel your Booking
We reserve the right in any circumstance to cancel your booking. However, in no case will we cancel your booking less than 15 days prior to departure, unless it is for reasons outside of our control or for non-receipt of payment by you. If we do cancel your booking (other than for late or non-payment) we will offer you a full refund of all monies paid in respect of the Travel booking.
Our obligations, and those of our suppliers providing any service or facility involved in any part of your Travel are to take reasonable skill and care to arrange for the provision of such services and facilities and, where we or our supplier is actually providing the service or facility, to provide them with reasonable skill and care. Compliance with any applicable regulatory requirements (such as, for example, those of the Civil Aviation Authority) will be proper performance of our, and our suppliers’, obligations. You must show that reasonable skill and care has not been used, if you wish to make any claim against us.
It is your responsibility to re-confirm the onward or return sectors of any air journey with the carrier concerned or such carrier’s duly authorized Travel agents and according to such carrier’s regulations. When you book accommodations (whether provided or not) its availability or provision is subject to the ‘house rules’ of the hotel or other accommodation providing or undertaking to provide such accommodations.
We reserve the right in our absolute discretion to terminate your travel without notice should your behavior be such that it is likely in our opinion, to cause distress, damage, annoyance or danger to any other person. In such circumstances, no refund or compensation will be due to you.
No refund will be due to you in respect to the non-utilisation of any part of the Travel arrangements made for you by Neptune Diving Adventure.
It is a condition of the agreement between us, that you personally take out adequate travel insurance against cancellation charges, unexpected curtailment of your vacation, medical expenses arising overseas including repatriation, loss or damage to luggage and personal liability claims against you.
Should you fail to secure such Philippines Travel Insurance coverage prior to your Philippines Travel, then you accept full responsibility for yourself and all of the members of your party, and indemnify Neptune Diving Adventure and our overseas Philippines Travel agents and representatives (as applicable) for any and all costs that may arise, which would otherwise have been met, had such Philippines travel insurance been in force.
We do our VERY BEST to ensure that your travel arrangements go according to plan. However, if you have a complaint arising out of what we have agreed to provide for you, please let us know at the earliest possible opportunity. If necessary, please call our emergency hotline at +63 32 4950643, from wherever you may be. If a problem arises during your trip, please contact us immediately, so we can help you.
To file a complaint, please click on this link or send your complaint to (Neptune Diving Adventure) and type complaint in the subject line.
Please Note: That if you do not follow our complaint procedure, we CAN NOT accept responsibility for your complaint, as we would have been deprived of the opportunity to investigate the matter on your behalf, and where possible, help you to resolve the problem.
Any contract or dispute between us and these Reservations conditions are to be governed by and construed in accordance with Philippines law. Both parties agree to submit to the exclusive jurisdiction of the Courts of the Cebu Province, Philippines.
The effective date of this policy is January 1, 2013. It replaces all prior privacy policies issued by Neptune Diving Adventure Tour Services. We reserve the right to change our policy at any time. Revisions of this policy will be posted on our Neptune Diving Adventures website and mailed to our customers periodically, as required by law. Visitors to this Website should review our policies from time to time to stay abreast of changes.